Address
Graha Pittaloka, Blok J13
Cirebon, Indonesia 45131

Work Hours
Monday to Friday: 8AM - 4PM
Weekend: Contact by Email

FAQ

Let’s Make It Easy

Need Help? Here Are Some Quick Answers

Contact

We are available on WhatsApp (+628122987001) from 8 AM to 4 PM, Monday through Saturday. During these hours, feel free to reach out to us via text for any inquiries or assistance you may need. Please note that we do not accept phone calls on WhatsApp, but we are happy to respond to your messages promptly.

For email inquiries, we are available around the clock, 24/7. No matter the time, you can expect a quick reply from us as we strive to provide you with timely and helpful responses.

Production time

Our standard production lead time for regular items is typically 8-10 weeks from the date we receive your down payment, under normal conditions.

For custom designs, the production process may take longer due to the trial-and-error phase, which ensures that the final product matches your exact specifications and expectations.

Please be aware that during peak seasons or in cases of material shortages, production timelines may extend to 10-12 weeks. To help manage expectations, we strongly recommend contacting us before placing an order during these times so we can provide a more accurate timeline and inform you of any potential delays.

Samples

Samples are typically created before mass production, particularly for new designs or custom prototypes. All costs associated with sample production—such as materials, labor, and development—are the responsibility of the buyer.

The sample-making process often involves trial and error to ensure that the final product matches the desired design specifications. This process may result in material waste and additional labor hours, which is why the price for samples includes 2x surcharge on the standard item price.

For example, if the regular price of an item, such as a table, is USD 50, the sample price will be USD 100.

Additionally, in cases where customers request a single item for an interior project or personal use, these will also be considered sample orders and priced accordingly.

Additional Service Fees

Additional service fees will apply to any requests that fall outside of our standard offerings. This includes, but is not limited to:

Special packaging
Custom labeling
Personalized requests or modifications

These fees account for the extra materials, labor, and coordination needed to fulfill your specific requirements. All additional services will be quoted and agreed upon prior to proceeding, ensuring transparency and mutual understanding.

Claim and Guarantee

We take pride in the craftsmanship of every product we create, and we offer a guarantee to ensure you’re happy with your purchase until the item reaches you.

If you receive a defective product, please reach out to us via email within 2 weeks of delivery. To help us assess the issue, kindly include clear photos or videos showing the defect. Each defective product must have its own image—if there are multiple defective items, please provide separate photos for each. We’re unable to accept claims without supporting documentation or those submitted after the 2-week window.

For approved claims or replacements, the value will be credited towards your next order. Please note that we do not process refunds via bank transfer.

Minimum Order

For order, we have a minimum order 1x20ft. If you’re purchasing for personal use, the prices will be based on our standard sample rates. However, if you’re interested in wholesale pricing, please don’t hesitate to reach out to us directly. Our team will be happy to provide you with more information and discuss the best options for your needs

Payment term

Our payment terms are designed to ensure a smooth and efficient process for both parties. A 40% down payment is required upfront to confirm your order and begin the production process. This down payment helps cover the initial costs of materials and preparation.

The remaining 60% of the payment is due when the goods are ready for shipment. Once your items are complete and prepared for delivery, we will notify you, and the final balance will be required before we ship your order. This ensures that both sides are committed and allows us to maintain a seamless workflow while delivering your products on time.

For both local and ex-factory purchases, a payment structure of 50% down payment is required at the time of order confirmation. The remaining 50% balance must be settled once the order is completed and ready for dispatch to the customer. This ensures timely processing and delivery of your order while allowing us to maintain efficient production and logistics

We appreciate your understanding and cooperation with these terms, which help ensure that everything is processed smoothly and efficiently.

Change Order Policy

Once 5 days have passed after receiving the down payment, no changes to the order can be made.

The down payment serves as confirmation that all order details—such as designs, specifications, and quantities—have been finalized and approved. From this point, production begins immediately, which includes the following steps:

Cutting materials
Purchasing and preparing additional components
Processing accessories specific to the order

At this stage, significant resources are already committed to the production process. Any changes made after this point would result in material waste and incur additional costs, as the majority of prepped materials and components cannot be reused.

To ensure smooth operations and avoid unnecessary costs, we adhere strictly to the original order specifications once production has commenced.

Cancellation Policy

Once an order is confirmed, cancellations are no longer permitted, and as such, no refunds will be issued for canceled orders. This policy is in place to ensure that we can efficiently process and fulfill all orders without delays or disruptions to our production schedule.

To avoid any issues, we strongly recommend that you carefully review all order details—including designs, quantities, and specifications—before finalizing your purchase. This will help ensure that everything is accurate and meets your expectations, preventing any potential misunderstandings.

We appreciate your understanding and cooperation with this policy, as it allows us to maintain a smooth and efficient process for all of our customers.