WhatsApp Support

Available Monday to Saturday, 8:00 AM – 4:00 PM
📱 +62 812 2987 001

Please note:

• We only accept text messages on WhatsApp (no voice or video calls).

• Due to a high volume of daily messages, response times may vary.

Email Support

📧 Available 24/7
Send your inquiries anytime to: [insert email here]

For urgent matters, product pricing, or order confirmations, we recommend using email for faster and more organized responses.

Our standard minimum order requirement is 1 x 40ft container. You’re welcome to mix different designs, with a minimum of 5 pieces per design.

To move forward, please provide us with a summary of your order—including design names and quantities—so we can calculate the total CBM (cubic meters) and ensure it fits within a 40ft container. We’ll let you know if your order can be accommodated or if it exceeds the container capacity.

Pricing is based on a full 40ft container.
If you order less than a full 40ft load (e.g., 1 x 20ft container), an additional fee of USD 450 will apply to cover container costs. This is because the cost of a 20ft container is nearly the same as that of a 40ft container.

Our standard production lead time for regular items is approximately 5–6 weeks from the date we receive your down payment, under normal season conditions.

For custom designs, production may take longer due to the trial-and-error process required to ensure the final product meets your specifications.

Please note that during peak seasons or in the event of material shortages, production timelines may extend to 8–10 weeks. To avoid any surprises, we highly recommend reaching out to us before placing an order during these periods so we can provide a more accurate schedule and inform you of any possible delays.

FOB (Free On Board)

• 40% down payment to begin production

• 60% balance payable upon receipt of shipping documents

• Final payment must be made within 7 days after the document copy is sent
  This term is commonly used for export shipments.

Ex-Works (EXW)

• 40% down payment to start production

• 60% balance due before shipment, once the goods are ready
  This option is typically used for local deliveries within Indonesia, Singapore, and nearby regions, where shipping durations are short.

Samples are typically produced prior to mass production, especially for new designs or custom prototypes. All costs related to sample production—including materials, labor, and development—are the responsibility of the buyer.

The sample-making process often involves trial and error to ensure the final product meets the intended design. This can lead to material waste and additional labor hours, which is why sample pricing includes a 50% surcharge on the standard item price.
For example: if the regular price of a table is USD 50, the sample price will be USD 75.

In some cases, customers may request a single piece for an interior project or personal use. These are also treated as sample orders and are priced accordingly.

Once 5 days have passed after the down payment is received, no changes to the order can be made.

The down payment confirms that all order details—designs, specifications, and quantities—have been finalized and approved. At this point, the production process begins immediately, which includes:

• Cutting materials

• Purchasing and preparing additional components

• Processing accessories specific to the order

Once production is underway, significant resources are already committed. Requested changes at this stage would result in material waste and additional costs, as most of the prepped materials and components cannot be reused.

To ensure efficiency and avoid unnecessary costs, we strictly follow the original order specifications once production has started.

FOB (Free on Board) – Jakarta Port

Under FOB terms, the seller is responsible for:

• Delivering the goods to Jakarta Port

• Handling loading onto the designated vessel

• Covering all costs and risks up to the point of loading

Once the goods are loaded onto the ship, ownership and responsibility transfer to the buyer. From that moment onward, the buyer assumes all further costs, including freight, insurance, and post-shipment fees.

The seller’s obligations are considered fulfilled once the goods pass the ship’s rail at the port.

Ex-Works (EXW)

Under Ex-Works terms, the buyer is responsible for:

• All transportation and logistics from the seller’s factory to the final destination

• Costs including inland trucking, export clearance (if needed), shipping, and related fees

The seller’s responsibility ends once the goods are made available for collection at the factory or other agreed location.

Shipping Assistance

If requested, the seller may assist in arranging shipping or trucking services on behalf of the buyer. Any associated costs for this assistance will be added to the invoice and are payable by the buyer.

Standard Packaging

Our default packaging uses wrapping paper or corrugated paper, which meets standard export requirements. This method is space-efficient, allowing items to be stacked securely and maximizing container capacity—ideal for buyers looking to optimize the number of pieces per shipment.

Custom Packaging

We also offer custom packaging, such as carton boxes, upon request. Please note:

• Carton boxes occupy more space in the container, potentially reducing the number of items that can be shipped.

• They also cost more than standard wrapping materials.

• An additional charge will apply for this option.

Custom packaging is recommended for e-commerce shipments, retail orders, or when extra protection or presentation is required.

Extra service fees apply to any requests beyond our standard offerings. This includes, but is not limited to:

• Special packaging

• Custom labeling

• Personalized requests or modifications

These charges cover the additional materials, labor, and coordination required to meet your specific needs. All extra services will be quoted and agreed upon in advance.

Once an order is confirmed, cancellations are not permitted. As such, no refunds will be issued for canceled orders.

Please double-check all order details before finalizing your purchase to ensure accuracy.

All of our products are handmade with care, and we provide a guarantee until the item is received by the buyer.

If you receive a defective product, please submit a written claim via email within 2 weeks of delivery. Your claim must include clear photos or videos showing the defect. Each defective item must be accompanied by its own photo— for example, if three products are defective, you must provide three separate images. Claims submitted without supporting documentation or after the 2-week period will not be accepted.

For approved claims or replacements, the value will be deducted from your next invoice. Please note, we do not offer refunds via bank transfer.

Each of our products is handmade with care and precision, using natural materials. Due to the unique properties of these materials and the artisanal crafting process, no two items are identical, even when produced by skilled craftsmen. We embrace these natural variations and small imperfections as distinctive features that contribute to the individual character and lasting beauty of each piece.

These inherent qualities should not be viewed as defects but as the elements that make each item truly one-of-a-kind.