Frequently Ask Questions
1x20ft container, Mix design is allowed. Minimum 10 pcs / design.
Production time is 12-16 weeks after downpayment received
Export: 40% Down payment, 60% after 5 days receiving copy document (Copy Bill of Lading, Invoice, Packing List, etc)
Local / Ex Work : 40% Down Payment, 60% before sent to customer
Inco Term 2000, FOB Semarang
Wrapping Paper (export standard for sea shipping) and Box (Based on request)
Special Packaging , Labelling, and other
Buyer is under obligation to inspect the goods for any visible defects immediately upon reception. Where visible defects are concerned, buyer must send a complaint immediately. Without such complaint the goods are deemed accepted. Other defects should be, ultimately within 5 days, notified to CV. Semoga Jaya Craft in writing. Product claims must also have a picture included. Without such complaint the goods are deemed accepted.
No Cancel order after down payment received. No Money return.
Not allowed after one week on production progress
This product is 100% handmade, using natural materials. It is therefore impossible to produce identical products, even though they are crafted by professionals. We believe that the natural imperfections and blemishes are what make this product charming and unique.